Support
A person reads every message. We usually reply within one business day.
Email us
[email protected] reaches Cannonball Software LLC in Cape Coral, Florida. Tell us your company's name and what you were trying to do; a screenshot helps.
If your pool service company uses Cannonball
- Setting up, bringing your customers across, the phone app, invoices or card payments: email us and we will help, or set up a call.
- Your subscription: email us to change your card, get a copy of an invoice, or cancel.
- Cancelling takes effect at the end of the month you have already paid for, and nothing more is charged. We do not refund part of a month. If we charged you by mistake, tell us within 60 days and we will put it right.
If you are a pool company's customer
- For your pool service, your bill or a payment, contact your pool company. Their name and phone number are on your invoice and on your service reports.
- A card payment to your pool company through Cannonball shows the pool company's name on your statement, and a refund comes from them.
- To stop getting reports, reminders or texts, tell your pool company.
A charge you do not recognise
If a charge from Cannonball appears on your card statement, it is a subscription to Cannonball, the software a pool service company uses. If you do not recognise it, email us with the date and the amount and we will look into it straight away.