Terms

Cannonball Software LLC, Cape Coral, Florida. Last updated 1 November 2026.

These are the terms for using Cannonball, the software for pool service companies at runcannonball.com, its phone apps and the pages it makes for your customers. "We" is Cannonball Software LLC. "You" is the pool service company that signs up, and the people it lets in.

Cannonball is offered only to pool service companies in the United States and its territories. By signing up you confirm that your company is there. We may close an account for a company that is not.

What it costs

• Cannonball is $49 a month for each technician. A technician is anyone with the technician role or a route. Office logins are free, and people in the office who use the app are not charged.
• Your first month is free. You give a card to start, and nothing is charged for 30 days. If you cancel before the 30 days are up, you pay nothing.
• After that you are charged each month, in advance, on the same day of the month. Each month is charged for the technicians you have on the day it starts. Adding or removing somebody during a month does not change that month's charge.
• The free month is once per company.
• When a company you send to Cannonball pays for its first month, and that charge stands for 30 days with no refund or dispute, your next month is free: a credit for that month's charge, at the technicians you have that day, taken off your next bill. A month earned before your own first bill waits for it. Credits have no cash value and cannot be moved to another company. A company cannot send itself, and we may refuse or take back a month given by mistake or by misuse of a link.
• Prices are in US dollars and do not include any sales tax. If tax applies, it is shown on the invoice.
• If we change the price, we email you at least 30 days before, and the new price starts at your first renewal after that.

Cancelling and refunds

• You can cancel at any time, from the console or by emailing [email protected]. The cancellation takes effect at the end of the month you have already paid for, and nothing more is charged.
• We do not refund part of a month. If we charged you by mistake, tell us within 60 days at [email protected] and we will put it right.
• If a charge fails, Stripe tries again over the following days and we let you know in the console. If it still cannot be paid, the subscription ends.
• When a subscription ends, the console, the technician app on phones and watches, and any phone line Cannonball answers for you stop until you start it again. Work already recorded on a phone still comes in, and your records are kept so you can come back. You can download them from the console, and if you ask us, we delete them.

Your records

The customers, pools, readings, photos, invoices and everything else you put into Cannonball are yours. We use them only to run Cannonball for you, and we do not sell them. Ask us at any time for a copy. What we keep and who helps us run the service is in the privacy notice.

Your customers

Cannonball sends reports, emails and texts to your customers in your company's name. You are responsible for having your customers' permission to contact them, especially by text, and for what your messages say.

Cannonball can give you example service agreements to start from. They are examples, not legal advice. You decide what your agreement says, you are responsible for it, and you should have a lawyer review it before your customers sign it.

Taking cards from your customers

If you take card payments through Cannonball, they are processed by Stripe, and you agree to Stripe's terms for connected accounts when you set it up. The payment goes to your company; Cannonball never holds your money. The fee on each payment is shown in Settings, Payments.

Using it fairly

Do not use Cannonball for anything unlawful, to send messages people did not ask for, or to get at anybody else's records, and do not try to break it. We can suspend an account that does, or one that has not been paid.

Keeping it running

We work hard to keep Cannonball working and your records safe, and the technician app keeps working without a signal. We cannot promise it will never be down or never have a fault. Cannonball is provided as it is. As far as the law allows, we are not liable for indirect losses, and our total liability to you is limited to what you paid us in the 12 months before the claim.

Changes to these terms

If we change these terms in a way that matters, we email you before the change takes effect. Carrying on using Cannonball after that means you accept the new terms.

Law

These terms are governed by the laws of Florida.

Questions

Email [email protected]. A person reads it. More on the support page.